12th March 2020

Cello Health Commitment on COVID-19

Cello Health Commitment on COVID-19

At Cello Health we are firmly committed to delivering our services and solutions to the highest possible standard while protecting the health and wellbeing of our staff and clients.  We also understand the importance of partnering with our clients during times of uncertainty to create assurance that we are respecting their policies and have the right procedures in place to ensure the safe continuation of business.


Cello Health has long been a supporter of agile working and we have the technology and capabilities in place to enable all our people to work from home.  We are also adept at utilizing digital technologies to enable virtual workshops, meetings, and interviews to be carried out to great effect.  As such, we always strive to maintain normal day-to-day business operations and ensure client work proceeds uninterrupted.

We have a business plan to support a variety of incidents that could affect business continuity, including the impact of pandemic illnesses.

As part of this business continuity framework, we have a team in place across the Cello Health group who are carefully monitoring the development of the COVID-19 outbreak.

Our approach in the US includes:

  • Daily monitoring of the guidance issued by the CDC and relevant State and local authorities
  • Minimizing local and domestic travel wherever possible, eliminating international travel, and adhering to government and local transit advice
  • Encouraging our staff to offer alternatives to face to face meetings wherever appropriate, and to offer digital/virtual approaches and/or deliverables to achieve the same outcomes for our clients
  • Recommending social distancing in offices and being fully provisioned to work from home
  • Regular gathering of information from our staff regarding personal travel and self-isolation of those returning from international travel
  • Sharing regular Internal communications to provide updates to our staff, and guidance on best practices to prevent the spread of any illness
  • Extensive provision of sanitizers and disinfectant wipes with frequent deeper cleaning of all equipment and offices
  • Engagement with third-party suppliers to likewise ensure their readiness in dealing with COVID-19.

While continuing to take advice from leading public authorities, we will enact our Business Continuity plans, watch carefully for new developments, adapt our policies, and put in place further appropriate and precautionary measures as necessary.

If you have any immediate questions or require any further information, please contact your Client Account contact in the first instance.


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